Raleigh Country Club is seeking a Food & Beverage Manager to join our team. The successful individual in this role will assure a high standard of appearance, hospitality and service in the food and beverage personnel as well as in the food and beverage dining rooms and outlets. They will ensure timeliness of food service, supervise and train dining room staff, manage within budgetary restraints, and develop and implement programs to increase revenues.

This is a full-time position with outstanding benefits including medical, dental, vision, life, 401(k), paid time off, and a daily complimentary staff meal.

Raleigh Country Club is a McConnell Golf Property. To learn more about the club, please visit our website at www.raleighcc.com.

To learn more about McConnell Golf, please visit www.mcconnellgolf.com.

Responsibilities

• Designs floor plans according to reservations.
• Plans dining room set-up based on anticipated guest counts and client needs.
• Takes reservations, checks table reservation schedules and maintains reservations system.
• Greets and seats members and guests.
• Inspects dining room employees to ensure that they are in proper and clean uniforms at all times.
• Hires, trains, supervises, schedules and evaluates dining room staff.
• Confirms time, attendance and hours worked and approves weekly departmental payroll prior to submitting payroll.
• Provides appropriate reports and/or documentation concerning employee hours, schedules, pay rates, job changes, etc.
• Receives and resolves complaints concerning dining room service.
• Serves as liaison between the dining room and kitchen staff.
• Assures that all side-work is accomplished and that all cleaning of equipment and storage areas is completed according to schedule.
• Directs pre-meal meetings with dining room personnel; relays pertinent information such as house count and menu changes, special member requests, etc.
• Able to lead staff through all service types.
• Assures the correct appearance, cleanliness and safety of dining room areas, equipment and fixtures
• Checks the maintenance of all equipment in the dining room and reports deficiencies and maintenance concerns.
• Makes suggestions about improvements in dining room service procedures and layout.
• Assures that the dining room and other club areas are secure at the end of the business day.
• Maintains an inventory of dining room items including coffee pots, water pitchers, glassware, flatware and china, linen, etc
• Ensures that all inventory is properly stored and accounted for.
• Develops and implements an ongoing marketing program to increase dining room business.
• Monitors dining room labor and supplies budget; makes adjustments to achieve financial goals.
• Utilizes computer to accurately charge members, create forecast and revenue reports and write correspondence.
• Develops and continually updates and refines policy and procedure manuals for service staff to increase quality and to control costs.
• Attends scheduled staff meetings.
• May serve as club’s opening and closing manager or manager on duty.
• Works with Executive Chef to update, review and print weekly menu changes.
• Assists in developing wine lists and beverage promotions.
• Assures that local and state laws and the club’s policies and procedures for the service of alcoholic beverages are consistently followed.
• Performs other appropriate assignments and projects as required by the Club Manager.

Qualifications

Education and/or Experience

• A college degree in Hospitality is preferred.
• Three years of dining room supervisory experience in private club or high-end restaurant or resort.

 Job Knowledge, Core Competencies and Expectations

• Responsible for management of dining room service in the main clubhouse.
• Maintains a high level of member contact throughout service hours.
• Knowledge of and ability to perform required role during emergency situations.

 Licenses and Special Permits

• Alcoholic beverage certification.
• Food safety certification.

Physical Demands and Work Environment:

• Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch
  and twist or reach.
• Push, pull or lift up to 50 pounds.
• Continuous repetitive motions.