Wilson Country Club is seeking Service Team Members to join our team and provide food and beverage service to club members and guests.

The Food & Beverage Service Team Member is a key front-line team member responsible for delivering exceptional service to members and guests across all dining areas, including the main dining room, banquet and event spaces, poolside cabanas, and the turn/Grovers station. This role involves taking and serving food and beverage orders, setting and clearing tables, maintaining cleanliness, and ensuring a welcoming and enjoyable experience at every service point. The ideal candidate is friendly, efficient, detail-oriented, and committed to upholding high standards of hospitality and professionalism in a fast-paced environment.

Full-time positions offer outstanding benefits including medical, dental, vision, life, 401(k), paid time off, and a daily complimentary staff meal.

Wilson Country Club is a McConnell Golf Property. To learn more about the club, please visit our website at wilsoncountryclub.com. To learn more about McConnell Golf, please visit www.mcconnellgolf.com.

Responsibilities:

General Responsibilities (All Service Areas)

• Greet all members and guests promptly with a friendly and welcoming attitude.
• Set up side stations and complete assigned prep work before service begins.
• Attend pre-meal meetings as requested by management.
• Distribute menus and answer any questions about the offerings.
• Suggest daily specials, food pairings, and wine selections.
• Take accurate food and drink orders and enter them into the POS system.
• Place orders with the kitchen, including any special instructions.
• Serve meals and beverages in a timely and courteous manner, presenting each course properly.
• Present dessert menus and suggest after-dinner drinks or coffee.
• Clear used dishes, reset tables between courses, and maintain a clean, organized station.
• Process guest checks accurately, including account numbers, tips, and charges.
• Present and handle bills according to SOPs, including member charges and credit cards.
• Thank guests and invite them to return.

Main Dining Room

• Provide full-service dining with proper pacing and etiquette.
• Set and reset tables with correct place settings and cleanliness.
• Support dining room flow by communicating with the host stand and kitchen staff.
• Report any guest issues or complaints to supervisors immediately.

Banquets & Events

• Set up and break down banquet/event spaces per layout and instructions.
• Serve plated meals, buffets, or cocktail-style events efficiently and professionally.
• Communicate with event leads and kitchen staff for timing and adjustments.

Pool & Cabana Service

• Serve food and beverages to guests relaxing poolside or in cabanas.
• Monitor guest needs proactively, clearing items and offering refills as needed.
• Ensure the pool area remains clean and that all service is performed safely outdoors.

Turn/Grovers Station

• Provide quick, friendly service to golfers and guests on the go.
• Prepare and serve grab-and-go snacks and beverages.
• Keep the area clean, stocked, and ready for high traffic times.

Closing & Clean-Up Duties

• Perform assigned cleaning and reset tasks at the end of each shift.
• Clear and clean tables, side stations, and service areas.
• Ensure proper closing procedures are followed and tip forms are submitted, if applicable.

Compliance & Standards

• Always follow state and local laws regarding alcohol service.
• Consistently follow club policies and safety procedures.
• Uphold high standards of hygiene, presentation, and member service.

Other Duties

• Perform any other duties assigned by the Dining Room Manager or Food & Beverage Managers as needed.

Education and/or Experience

• Grade 12 education.

• Two years of comparable wait service experience preferred.

• The ability to read, write and execute basic math skills.

Job Knowledge, Core Competencies and Expectations

• Greet and acknowledge members and guests.

• Is knowledgeable about the menu, buffet and wine list.

• Ability to time the service of each course.

• Learns members’ names and their special preferences.

• Knowledge of wines and spirits.

• Knowledge of and ability to perform required role during emergency situations.

Licenses and Special Requirements

• Food safety certification.

• Of legal age to serve alcoholic beverages.

• Alcoholic beverage certification.

Physical Demands and Work Environment

• Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.

• Push, pull or lift up to 50 pounds.

• Continuous repetitive motions.

• Work in hot, humid and noisy environment.